Artifact Signing organization identity validation failed after successful ID verification

Question

Artifact Signing organization identity validation failed after successful ID verification

Michael Doyle 0

I am attempting to onboard Bag Dragon Collectibles LLC, a U.S. single-member LLC, to Microsoft Artifact Signing.

I successfully completed the required identity verification process. The third-party verification service accepted my government-issued driver's license, and I successfully completed the facial verification.

After returning to Azure, the Artifact Signing identity validation initially showed "Action Required" and subsequently changed to "Failed." The Azure portal does not provide a reason for the failure, and the notification email only states that the identity validation status was updated to Validation Fail.

I attempted to use Azure Support for Artifact Signing > Identity Validation > Organization > Validation Failed, but the portal requires upgrading from the Basic support plan to a paid technical support plan.

Could a Microsoft Artifact Signing representative please advise what caused the organization validation to fail, or provide a way to have the failed validation reviewed?

I can privately provide the Identity Validation ID, D-U-N-S information, LLC documentation, and other business-verification information if required.

I do not want to submit another identity validation request without knowing what caused the first one to fail.

Michael Doyle 0 Reputation points

2026-08-12T19:32:08.2733333+00:00

Update – August 12, 2026

I performed another organization identity validation using the company's federal Tax ID/EIN rather than the previous business identifier.

This request successfully progressed to Action Required for representative identity verification.

Instead of using the previous verification path, I used Microsoft's linked trusted ID verifier, AU10TIX. AU10TIX successfully verified my identity and issued a Microsoft Verified ID credential to Microsoft Authenticator.

I then presented that newly issued Verified ID to the Artifact Signing verification page. Microsoft's credentials page explicitly displayed “Verification successful!”

Despite the successful Verified ID verification, the Artifact Signing organization identity validation subsequently changed to Failed, with no reason or corrective action displayed in the Azure portal.

This appears to demonstrate that the failure is occurring during the organization/business validation stage, not during the representative's identity verification.

I have now attempted organization validation using multiple available business identifiers, including the federal Tax ID/EIN, and the portal provides no explanation for the failures.

Could a Microsoft moderator please escalate this to the Artifact Signing identity-validation team or provide a secure method for having the organization-validation failure reviewed? I can privately provide the validation IDs, business registration documentation, EIN documentation, D-U-N-S information, and screenshots showing the successful Microsoft Verified ID verification.

Your answer

Michael Doyle 0 Reputation points

2026-08-12T19:32:08.2733333+00:00

Update – August 12, 2026

I performed another organization identity validation using the company's federal Tax ID/EIN rather than the previous business identifier.

This request successfully progressed to Action Required for representative identity verification.

Instead of using the previous verification path, I used Microsoft's linked trusted ID verifier, AU10TIX. AU10TIX successfully verified my identity and issued a Microsoft Verified ID credential to Microsoft Authenticator.

I then presented that newly issued Verified ID to the Artifact Signing verification page. Microsoft's credentials page explicitly displayed “Verification successful!”

Despite the successful Verified ID verification, the Artifact Signing organization identity validation subsequently changed to Failed, with no reason or corrective action displayed in the Azure portal.

This appears to demonstrate that the failure is occurring during the organization/business validation stage, not during the representative's identity verification.

I have now attempted organization validation using multiple available business identifiers, including the federal Tax ID/EIN, and the portal provides no explanation for the failures.

Could a Microsoft moderator please escalate this to the Artifact Signing identity-validation team or provide a secure method for having the organization-validation failure reviewed? I can privately provide the validation IDs, business registration documentation, EIN documentation, D-U-N-S information, and screenshots showing the successful Microsoft Verified ID verification.