Privacy page accound issue

Question

Privacy page accound issue

Eva Petrova 25

I can enter my Microsoft account, but when I try to enter my privacy page, it doesn't load at all. Any advice?

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Answer 1

Ian-T 11,560 Microsoft External Staff Moderator

Hi Eva Petrova

Please try opening the Microsoft Privacy dashboard directly in an InPrivate/Incognito window. If it still does not load, clear the browser’s Microsoft cookies and cached files, temporarily disable extensions or VPN, and test with another browser or network.

Also, just to make sure: Could you confirm whether this is a personal Microsoft account or a work/school account? And whether the page is blank or displays an error? If possible, please send me a screenshot so I can have a look for you. I have opened a Private Message so that you can send it there.

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Hope to hear from you soon

Ian-T 11,560 Reputation points Microsoft External Staff Moderator

2026-08-12T06:08:06.65+00:00

Hi Eva Petrova

Have you had an opportunity to review the answer shared earlier?

Any update you can provide would be greatly appreciated.
Eva Petrova 25 Reputation points

2026-08-13T11:00:46.9866667+00:00

Hello, I am so sorry for the late reply, but thank you for the help. It is a problem with my personal account, and there is no error it just a white screen. It loads, then it tries to open something, but nothing happens. That is only what I get, a blank page. In incognito, it worked, yes. Do you know what the issue it might be?
Ian-T 11,560 Reputation points Microsoft External Staff Moderator

2026-08-13T11:07:30.9033333+00:00

I think it might have something with the internet. If possible, please try switching to another internet to see if the issue still persists - or maybe have some extensions disabled especially ad blockers, privacy tools, or script blockers if you have them on. At the moment, continue using the page with incognito mode.

I would also suggest contacting Microsoft Support through here: https://support.microsoft.com/contactus to gain some more insight from the support agent as well.

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems.

Thank you so much for your time and I hope you have a lovely day
Eva Petrova 25 Reputation points

2026-08-15T14:06:39.41+00:00

Thank you again, I will follow your advice and see what happens. I wish you a great day too!