stiil recevie notification to update payment eventhiught payment has been made

Question

stiil recevie notification to update payment eventhiught payment has been made

Mohd Khairul Idzwan Mohd Saad 0

hi i have made payment and have receive acknowledgment that payment and will be due on 7 September 2026 has been made why is it the notification still appear to made payment? FYI i choose monthly payment

John Jefferson Doyon 86,980 Reputation points Independent Advisor

2026-08-11T01:16:51.8666667+00:00
Hi, @Mohd Khairul Idzwan Mohd Saad

To help narrow down the issue:

Are you using Microsoft 365 on Windows PC or Mac?

Where did you renew the subscription, directly through Microsoft, Apple, Google, or another retailer?

When you sign in here: https://account.microsoft.com/services does the subscription show as active with the correct next billing date of September 7, 2026?

Thanks!

1 answer

Your answer

John Jefferson Doyon 86,980 Reputation points Independent Advisor

2026-08-11T01:16:51.8666667+00:00

Hi, @Mohd Khairul Idzwan Mohd Saad

To help narrow down the issue:

Are you using Microsoft 365 on Windows PC or Mac?

Where did you renew the subscription, directly through Microsoft, Apple, Google, or another retailer?

When you sign in here: https://account.microsoft.com/services does the subscription show as active with the correct next billing date of September 7, 2026?

Thanks!

Answer 1

If the subscription now shows the next payment due on 7 September 2026, the payment was recorded, but the notification can still remain because the subscription status in the Office apps has not refreshed yet.

Try these steps:

Sign in to your Microsoft account subscriptions page and confirm the subscription shows as Active with no payment alert.
In an Office app such as Word or Excel, go to File > Account and select Update License.
If the notice still appears, sign out of Office in the app, close the app, reopen it, and sign in again.
Restart the device after signing out, then open the Office app and sign back in.

Additional points from Microsoft support content:

If recurring billing is on, payment details can be changed from the subscription’s Manage page using Change how you pay.
If a physical retail box or card was used, the subscription does not fully start until the product key is redeemed.
If the renewal status online is correct but the notification still continues, contact Microsoft Support.

References: