How do I chat with a live agent?

Laura Miller 5 Reputation points
2026-08-10T22:45:06.8+00:00

I have an open case and they say they have 24/7 support but only gave me emails to reply to. I have tried replying multiple times today with when I am available and nobody is replying.

Microsoft 365 and Office | Other

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  1. AI answer

    2026-08-10T22:45:22.7+00:00

    For Microsoft 365 and Office support, live chat is typically the available path to reach a real agent.

    1. Go to the Microsoft support contact experience and sign in to the Microsoft account tied to the subscription.
    2. In the search field, enter agent support or Chat with an agent.
    3. Ignore the search results and select Contact support.
    4. Choose Microsoft 365 and Office as the product.
    5. Choose Technical Support.
    6. Select Chat with a support agent in your web browser.
    7. If prompted, enter a working contact email address and confirm.
    8. Wait for the chat window to open in a new tab.

    If the support flow times out while creating the ticket, try the same steps again later during business hours on business days, when live chat availability is better.

    If the case is in Power Platform admin center, open the existing issue and select Open Chat to continue the same conversation when live chat with persistence is available. If live chat is unavailable or the support agent is not performing correctly, use Switch to web form in the support pane.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Kai-H 26,385 Reputation points Microsoft External Staff Moderator
    2026-08-11T07:46:59.9333333+00:00

    Hi, Laura Miller

    For live chat support, you can open this link: https://support.microsoft.com/en-us/home/contact

    You can follow the AI assistant's answer for detailed steps to open a live convo with support agents.

    Please be advised that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.   

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