Since the 6th August I have received no emails and not able to send any, although some do go into the junk mail

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Since the 6th August I have received no emails and not able to send any, although some do go into the junk mail

Wayne Guy 20

Unable to receive or send emails from my outlook account. I believe I have been hacked

Ref : <PII removed>@hotmail.com I have been through all the checks I have been advised to no avail Both on Mobile Phone and PC

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Answer 1

Please note that our forum is a public platform, and I modified your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Hi Wayne Guy,

I understand that you have been unable to send or receive email normally since August 6 on both your mobile device and PC, although some messages still arrive in Junk. This is concerning, particularly because you suspect that the account may have been accessed by someone else.

Please note that this is a user-to-user forum, so contributors cannot access your account, review account restrictions, or make account-level changes.

First, sign in directly at Outlook.com using a private browser window, then send a new, plain-text test message to another email account you control. Please confirm:

Whether the message appears in Sent Items, remains in Drafts/Outbox, or produces a non-delivery message.
Whether a test message sent back to the Outlook.com address arrives in Inbox, Junk Email, or not at all.
The exact message displayed when sending fails, with any personal information removed.

Because unauthorized access is suspected, also review the https://account.live.com/activity, change the password, and check Settings > Mail > Rules and Settings > Mail > Forwarding in Outlook.com for anything unfamiliar. The account recovery guidance also recommends scanning the device before changing the password and reviewing forwarding and other account settings. Recover a hacked or compromised Microsoft account

Finally, open Settings > General > Storage in Outlook.com. A full Microsoft cloud storage or mailbox can prevent both sending and receiving, and messages sent while storage is full may be returned to the sender. Troubleshoot sending and receiving in Outlook.com

The browser test result and exact sending message will help determine whether this is an account restriction, altered mailbox setting, storage condition, or device-specific synchronization issue.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Wayne Guy 20 Reputation points

2026-08-11T21:38:27.5566667+00:00

Have been able to send an email to another address and it is showing as sent, and it has been received. I am not receiving any e mails although some junk mail has appeared in the junk file
Victor1-V 13,025 Reputation points Microsoft External Staff Moderator

2026-08-12T09:24:46.6333333+00:00

Hi Wayne,

That result confirms that sending from the account is working. The remaining concern is incoming mail, although the messages appearing in Junk Email show that the mailbox is still receiving some email.

From the other email address, please send a new plain-text message back to the affected Hotmail address and check Inbox, Other, Junk Email, and Deleted Items in Outlook.com. Please let me know whether the message arrives and whether the sending account receives a non-delivery message.

If the message does not arrive, please also confirm whether you have checked Settings > Mail > Rules, Settings > Mail > Forwarding, Settings > Mail > Junk email, and Settings > General > Storage. Rules, forwarding, blocked senders, and full storage can affect incoming mail.

I hope the reverse-test result helps narrow down where the incoming messages are being interrupted.
Victor1-V 13,025 Reputation points Microsoft External Staff Moderator

2026-08-13T12:16:06.8766667+00:00

I hope you are doing well, Wayne!

I'm following up to check if you've had a chance to look over my reply.

Please feel free let me know if you need any further assistance. I look forward to hearing back from you.