Paid for my subscription but account still shows expired

Regina Shostak 5 Reputation points
2026-08-10T19:18:36.5866667+00:00

I have a PayPal receipt that I paid for my subscription renewal, but it still shows as expired in my account

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. John Jefferson Doyon 86,980 Reputation points Independent Advisor
    2026-08-10T19:53:24.1733333+00:00

    Hi, I'm John! I will help you with this.

    To help narrow down the issue:

    1. Are you seeing this message on a Windows PC or a Mac?
    2. When you sign in to your Microsoft account at https://account.microsoft.com/services does the subscription show as active there, or still unpaid?

    If you haven't tried anything yet (Windows):

    • Make sure you're signed in with the same Microsoft account that the subscription is linked to.
    • Then, open any Office app (like Word or Excel), go to File > Account, and click "Update License" to refresh your subscription status.

    If you're using Mac (MacOS):

    • Open any Microsoft 365 app such as Word. > At the top of the screen, select Word (or the app name) in the menu bar. > Select About Word. > Click More Info… > Select "Refresh License".
    • After that, close any open documents and completely restart all Microsoft 365 apps so the license refresh can take effect.

    If the issue persists, please provide more details by answering my questions.

    Click "Add comment" below to let me know.

    Thanks!

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