link issue wiht one drive shared video

Question

link issue wiht one drive shared video

Pablo Morf 0

If this problem persists, contact your support team and include these technical details:

Correlation ID: [Moderator Note: Personal Info Removed]

Date and Time: 8/10/2026 11:15:38 AM

URL: https://onedrive.live.com/?qt=allmyphotos&photosData=%2Fshare%2F2A834FF8763BEB50%21s08a853a3aa1543e3b9191114f8c8561a%3Fithint%3Dvideo%26e%3Dtii5Td%26migratedtospo%3Dtrue&cid=2A834FF8763BEB50&id=2A834FF8763BEB50%21s08a853a3aa1543e3b9191114f8c8561a&redeem=aHR0cHM6Ly8xZHJ2Lm1zL3YvYy8yYTgzNGZmODc2M2JlYjUwL0VhTlRxQWdWcXVORHVSa1JGUGpJVmhvQnhjZ2REM2cxdE1wTHExaC1kYlpjcVE_ZT10aWk1VGQ&v=photos

Issue Type: Unknown issue.

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Answer 1

Xavier-D 12,600 Microsoft External Staff Moderator

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Hello Pablo Morf

This error may be related to the sharing link, its permissions, or the video itself. Could you please confirm:

Are you the video owner or the recipient?
Can the owner still open and play the video directly on OneDrive.com?
Does the error occur in another browser or a private browsing window?
Is the link intended for anyone with the link, or only specific Microsoft accounts?

If the owner can still play the video, they should delete the existing sharing link under Manage access, create a new link with the required permission, and share it again. Changing a link between view and edit permissions may require deleting it and creating a new one.

Feel free reply back to this post and update me on this issue, I'll be happy to help.

Xavier-D 12,600 Reputation points Microsoft External Staff Moderator

2026-08-12T01:14:23.5133333+00:00

Hi Pablo Morf

I’m following up to check on the status of this issue.

Have you had an opportunity to review the answer shared earlier?

Any update you can provide would be greatly appreciated.
Pablo Morf 0 Reputation points

2026-08-12T08:17:58.4833333+00:00

the source directory is accessible- the video gone- no explanation as to why - one of the mysteries of cloud computing?...
Xavier-D 12,600 Reputation points Microsoft External Staff Moderator

2026-08-13T00:05:26.6066667+00:00

Hello Pablo Morf

Unfortunately, if the source folder is accessible but the video itself is missing, the shared link will no longer work. The link’s error message does not explain why the original file disappeared.

Please check the OneDrive Recycle Bin and, if available, the second-stage Recycle Bin or OneDrive restore options. If the video is not present in any recovery location, the sharing link alone cannot be used to restore it.
Xavier-D 12,600 Reputation points Microsoft External Staff Moderator

2026-08-13T23:41:01.0733333+00:00

Hi Pablo Morf

I’m following up to check on the status of this issue.

Have you had an opportunity to review the reply shared earlier?