Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Do not post a student ID card or personal details in a public forum.
Try these steps:
- Verify academic status again through the official verification form: https://verify.microsoft.com/
- Make sure the school mailbox is active and able to receive verification email.
- Use the school-issued academic email address for verification, not a personal email address.
- Type the email address manually to avoid hidden spaces or autofill issues.
- Try another browser or an InPrivate/Incognito session.
- Turn off any VPN or proxy temporarily.
- If available, use Upload documentary proof under Use a different method and wait a full 24 hours before retrying if a previous attempt failed.
- For the Microsoft 365 student offer checkout flow, complete checkout with a personal Microsoft account. The school email is used for eligibility verification.
- If verification or checkout still fails, contact Microsoft Support through the public support flow and ask for help with student eligibility verification.
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