cant access onedrive

Try these checks in order:

1. Verify the account can open OneDrive on the web. If the web version also keeps loading or does not open, the issue may be account, network, or service related.
2. Check that the username and password are correct by signing in to the Microsoft account dashboard.
3. Update OneDrive to the latest version.
4. If the desktop app shows as disconnected or a gray icon with a line through it, select the OneDrive icon and sign in again from the Set up OneDrive screen.
5. If OneDrive says it is not connected, restart the app:
   • On Windows: select Start, search for OneDrive, and open it.
   • If the icon is missing, OneDrive may not be running.
6. Check whether a firewall, VPN, or internet provider is blocking OneDrive. A quick test is to try a different network, such as a mobile hotspot.
7. If access to OneDrive or SharePoint shows a DNS_PROBE_FINISHED_NXDOMAIN error, first confirm the Microsoft 365 subscription is active. If it is active, flush the local DNS cache:
   • Select Start
   • Type cmd and open Command Prompt
   • Run ipconfig /flushdns
   • Try OneDrive again
8. If OneDrive on Windows shows OneDrive cannot connect to Windows when using Files On-Demand, install all Windows updates, install the latest OneDrive version, and restart the computer.

If the issue continues after these steps, contact Microsoft technical support.

• Fixes or workarounds for recent issues in OneDrive
• Can't sign in to OneDrive
• OneDrive isn't running
• Error 'DNS_PROBE_FINISHED_NXDOMAIN' when accessing OneDrive or Sharepoint
• "OneDrive cannot connect to Windows" error when accessing files in OneDrive