cant access onedrive

Harry Bavin 0 Reputation points
2026-08-10T07:38:01.81+00:00

trying to access onedrive and its constantly loading

Microsoft 365 and Office | OneDrive | Other | Other
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  1. Estrella721 45,815 Reputation points Independent Advisor
    2026-08-10T08:15:48.7633333+00:00

    Hi,

    When you try to access OneDrive, does it keep loading without showing an error, or do you eventually get an error message?

    Are you accessing OneDrive through the website or the OneDrive app? If you're using the website, please try opening it in an InPrivate/Incognito window or a different browser and check if the issue persists.

    https://onedrive.live.com/

    If the problem only occurs with the OneDrive app, try resetting OneDrive:

    https://support.microsoft.com/en-us/onedrive/reset-onedrive

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  2. AI answer

    2026-08-10T07:38:21.9566667+00:00

    Try these checks in order:

    1. Verify the account can open OneDrive on the web. If the web version also keeps loading or does not open, the issue may be account, network, or service related.
    2. Check that the username and password are correct by signing in to the Microsoft account dashboard.
    3. Update OneDrive to the latest version.
    4. If the desktop app shows as disconnected or a gray icon with a line through it, select the OneDrive icon and sign in again from the Set up OneDrive screen.
    5. If OneDrive says it is not connected, restart the app:
      • On Windows: select Start, search for OneDrive, and open it.
      • If the icon is missing, OneDrive may not be running.
    6. Check whether a firewall, VPN, or internet provider is blocking OneDrive. A quick test is to try a different network, such as a mobile hotspot.
    7. If access to OneDrive or SharePoint shows a DNS_PROBE_FINISHED_NXDOMAIN error, first confirm the Microsoft 365 subscription is active. If it is active, flush the local DNS cache:
      • Select Start
      • Type cmd and open Command Prompt
      • Run ipconfig /flushdns
      • Try OneDrive again
    8. If OneDrive on Windows shows OneDrive cannot connect to Windows when using Files On-Demand, install all Windows updates, install the latest OneDrive version, and restart the computer.

    If the issue continues after these steps, contact Microsoft technical support.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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