Logi blue tooth mouse won't connect

Chris Holyoake 20 Reputation points
2026-08-09T22:03:20.1966667+00:00

Logi blue tooth mouse won't connect to HP computer

Windows for home | Windows 11 | Devices and drivers
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CrazyKats 19,420 Reputation points Volunteer Moderator
2026-08-09T23:04:56.7066667+00:00

HI Chris,

Is Bluetooth not seeing the mouse?

Have you tried using the Logi Options

software from the Logitech web site?

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  1. AI answer

    2026-08-09T22:03:34.4466667+00:00

    Try these Windows 11 steps in order:

    1. Turn Bluetooth off and back on.
      • Go to Start > Settings > Bluetooth & devices.
      • Turn Bluetooth off, wait 10 seconds, then turn it back on.
    2. Make sure the Logi mouse is ready to pair.
      • Turn the mouse off and back on.
      • If it has a pairing button, put it in pairing mode.
      • If the battery is low, charge it or replace it first.
    3. Remove the mouse and add it again.
      • Go to Start > Settings > Bluetooth & devices.
      • Find the mouse, select More options (...) > Remove device.
      • Select Add device, then choose the mouse when it appears.
    4. Check for Windows updates.
      • Go to Start > Settings > Windows Update.
      • Select Check for updates and install any available updates.
    5. If the mouse was working before but stops reconnecting after being idle, check Bluetooth power management.
      • Right-click Start and open Device Manager.
      • Expand Bluetooth and select the Bluetooth radio.
      • Right-click it, choose Properties, then open Power Management.
      • If Allow the computer to turn off this device to save power is checked, clear it.
      • This can help when a Bluetooth mouse fails to reconnect after being left idle.
    6. Update or reinstall the Bluetooth adapter driver.
      • In Device Manager, if Bluetooth appears but still does not connect, uninstall the Bluetooth adapter.
      • Shut down the PC, then turn it back on so Windows attempts to reinstall the driver automatically.
      • If needed, scan for hardware changes in Device Manager > Action > Scan for hardware changes.
      • The latest Bluetooth driver may also be available from the HP support site for that PC model.
    7. Restart the PC.
      • Select Start > Power > Restart.

    If Bluetooth devices appear in the list but will not connect, the most relevant steps are: remove and re-add the mouse, check the battery, restart Bluetooth, and update the Bluetooth driver.

    References:

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  2. Ferdinand Nanalig 32,845 Reputation points Independent Advisor
    2026-08-09T22:39:35.59+00:00

    Hi! Let me help you.

    When was the last time you used your Logitech mouse?

    Have you tried checking if the USB Wireless dongle is still lighting up?

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  3. Ferdinand Nanalig 32,845 Reputation points Independent Advisor
    2026-08-09T23:24:03.8133333+00:00

    Hello, I understand you are using a Bluetooth mouse.

    Disable and re-enable Bluetooth on your laptop, then try reconnecting the mouse.

    If that doesn't work, turn off the mouse and remove the Logitech Bluetooth connection in Windows under Bluetooth & devices > Devices.

    Restart the computer, power the mouse back on, and try to re-pair the connection.

    Does the mouse work on another laptop?

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