Trusted Signing identity validation stuck "In Progress" for over 10 days — how do I get the validation team to review it?

boaz lautman 5 Reputation points
2026-08-09T19:35:41.82+00:00

Our Azure Trusted Signing (Artifact Signing) identity validation request (type: Organization) has been in 'In Progress' status for more than 10 business days, which exceeds the timeline described in the Artifact Signing FAQ. Per the FAQ guidance we have not created a duplicate validation request, and Azure support informed us the review cannot be expedited and directed us to this channel (our support plan tier does not allow filing technical tickets via the Support API). Details: - Trusted Signing account: fullcourtdefense (resource group fcd-signing, North Europe, subscription 40172f1d-816e-4bf7-85ab-d99812aa8d4e) - Validation type: Organization - Status: In Progress, no 'Action Required' items shown on our side - The verification email step was completed Business impact: we cannot sign our MSI installer and are blocked from delivering to our first enterprise customer. Could someone from the Artifact Signing / identity validation team review the request, or tell us exactly what additional evidence is needed? Thank you.

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

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