Multiple Subscription Accounts

Hi @tooolnut

Reinstalling Microsoft 365 does not always remove previously saved accounts or licensing information. Office may still be detecting your organizational account through Windows and automatically using the license associated with it.

Here are a few steps you can try:

1. Disconnect old work/school accounts from Windows

• Close all Microsoft 365 applications, including Word, Excel, Outlook, and OneNote.
• Open Windows Settings.
• Go to Accounts > Access work or school.
• 
• Check whether your organizational account is listed.
• If this is your personal computer and it is not managed by your employer, select the organizational account and choose Disconnect.
• 

2. Clear Office credentials

• Open the Start menu, search for Credential Manager and open it.
• Select Windows Credentials
• Under Generic Credentials look for any entries containing MicrosoftOffice16
• 
• Select each one and choose Remove.

3. Clear the Local Identity Cache Folders

• Press Windows Key + R to open the Run dialog box.
• Copy and paste the following path, then press Enter: %localappdata%\Microsoft\OneAuth
• 
• Delete all the files and folders inside this folder. (If a file refuses to delete, skip it and delete the rest).
• Press Windows Key + R again, paste the following path, and press Enter: %localappdata%\Microsoft\IdentityCache
• Delete all the files and folders inside this folder as well.
• 
• Restart your computer.
• Open Excel or any Office app.
• When the sign-in window appears sign in with the account that holds the valid license.

If you see Connected to [organization], Managed by [organization], or an Info button showing management policies, the organization may control Office activation. In that case, Switch License may not make a permanent change.

Your options are to:

• Contact the organization’s IT administrator and ask whether they can remove the device registration or organizational Office activation.
• Create a separate local Windows user account for personal use, then sign in to Office under that profile using your personal Outlook.com account.
• Use your personal Microsoft 365 subscription on a separate personal computer that is not managed by the organization.

Hopefully this helps resolve the issue. If anything is unclear or the issue persists, feel free to reply below.

Any updates you’re able to share would be really helpful. I appreciate your time and look forward to hearing how things are going!

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