I forgot my password and it’s telling me it doesn’t have enough information

Because the account is only a few days old and has very little activity, the recovery form may fail if there is not enough account history to verify ownership.

Use this path:

1. Try the Sign-in Helper first. It is the recommended first step before submitting the recovery form again.
2. If the password is unknown and there is no access to the verification options, submit the account recovery form again.
3. Complete the recovery form from a device previously used to sign in to that account and from a location commonly used for that device, such as home. This improves the chance of successful verification.
4. Provide a working email address in the recovery form so Microsoft can respond about the request.
5. Microsoft reviews the answers and typically responds within 24 hours.

Important limits:

• If two-step verification was turned on and there is no access to any alternate verification method, support agents cannot reset the password or change account details.
• If the account shows verification methods that are not accessible, select I don't have any of these during sign-in and follow the prompts to replace security info.
• If all security info is replaced, there is a 30-day wait before sign-in is allowed.
• If the username or account is not recognized, use the Sign-in Helper.

If the recovery form says there is not enough information, the supported next step is to try again with more accurate details and use the same familiar device/location.

References:

• I can't sign in to my Microsoft account
• Help with the Microsoft account recovery form
• Reset a forgotten Microsoft account password
• Troubleshoot Microsoft verification code issues