Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
If the outdated email is the sign-in alias for a Microsoft account, access usually has to be recovered first, then the sign-in email can be changed.
- Try to sign in at the Microsoft account page.
- If verification is sent only to the old email, choose I don’t have any of these or Show more verification methods if that option appears.
- Add a new security method that is accessible, such as a current email address or phone number.
- If the account recovery flow starts, complete it and wait for the security update to finish. A 30-day protection period can apply before changes that require verification are allowed.
- After access is restored, go to Your info or Manage how you sign in to Microsoft.
- Add the current email address as an alias, verify it, and select Make primary.
- After the new alias is primary, the old alias can be removed if needed.
Important details:
- Microsoft account email addresses are aliases. They share the same account, password, subscriptions, and settings.
- If identity verification cannot be completed with the old email, a phone number can be added during verification in some cases.
- If the old alias is from a Microsoft domain such as
@outlook.com,@hotmail.com,@live.com, or@msn.com, removing it is permanent and that alias cannot be added to a Microsoft account again. - macOS does not change this process because the account recovery and alias management are done through the Microsoft account website.
If the issue is only that the wrong contact email is used for Azure billing notifications, that can be updated separately in Azure and does not change the sign-in email.
- Change the email address or phone number for your Microsoft account
- Add or remove an email alias in Outlook.com
- The user name for my Microsoft account is an email address that I no longer use or can access. How can I change my user name to my current email address? - Microsoft Q&A
- How do we delete or replace an old Outlook email address? - Microsoft Q&A
- Change contact information for an Azure billing account