How to cancel my MS 365 subscription?

Question

How to cancel my MS 365 subscription?

Carla Raymond 0

I'm having a hard time trying to cancel my MS 365 subscription. I don't have a PIN. I don't know how to convert my

files to PDF or Word or PowerPoint. I don't want to lose my files (pictures, Word, etc). I just don't need this subscription;

I'm assuming I will still have my pictures and Word documents.

Thanks, Carla Raymond

John Jefferson Doyon 86,990 Reputation points Independent Advisor

2026-08-07T18:43:00.38+00:00
Hi, @Carla Raymond

Canceling Microsoft 365 should not convert or delete the Word documents or pictures already saved on your computer.

Before canceling, I would first check where the subscription was purchased and how much of your OneDrive storage you are currently using. That will help avoid problems with files stored only in the cloud.

Did you purchase Microsoft 365 directly from Microsoft, Apple, Google Play, or another retailer?

When you sign in at https://account.microsoft.com/services, does the subscription show as "Active"?

Are your important pictures and documents saved in OneDrive, or are they also saved locally on your computer?

You do not normally need a PIN just to cancel a Microsoft 365 subscription. Please let me know what you see under "Services & subscriptions." Thanks!

1 answer

Your answer

John Jefferson Doyon 86,990 Reputation points Independent Advisor

2026-08-07T18:43:00.38+00:00

Hi, @Carla Raymond

Canceling Microsoft 365 should not convert or delete the Word documents or pictures already saved on your computer.

Before canceling, I would first check where the subscription was purchased and how much of your OneDrive storage you are currently using. That will help avoid problems with files stored only in the cloud.

Did you purchase Microsoft 365 directly from Microsoft, Apple, Google Play, or another retailer?

When you sign in at https://account.microsoft.com/services, does the subscription show as "Active"?

Are your important pictures and documents saved in OneDrive, or are they also saved locally on your computer?

You do not normally need a PIN just to cancel a Microsoft 365 subscription. Please let me know what you see under "Services & subscriptions." Thanks!

Answer 1

To cancel a personal Microsoft 365 subscription purchased from Microsoft:

Go to https://account.microsoft.com/services/microsoft365 and sign in with the same Microsoft account used to buy the subscription.
Select Cancel subscription. It might appear as Upgrade or Cancel.
Review the page, then confirm that the subscription should be canceled.

If Cancel subscription is not shown and Turn on recurring billing appears instead, the subscription is already set to expire on the date shown and no further charges will occur.

If the subscription was purchased from a third-party retailer or app store, cancellation must be done through that seller.

About files and storage after cancellation:

Word documents, pictures, and other files are not automatically converted when the subscription is canceled.
If a Microsoft 365 Basic, Personal, Family, or Premium subscription is canceled, cloud storage returns to 5 GB for OneDrive and 15 GB for Outlook.com storage.
If storage usage is above the free allowance after cancellation:
- New files can’t be uploaded, edited, or synced to OneDrive.
- Outlook.com email may stop sending or receiving.
- After 6 months, OneDrive and its files may be deleted.

For a safer cancellation, save important OneDrive files and pictures to another location before canceling.

A PIN is not required in the documented cancellation steps.