Enter One note App in my phone

Question

Enter One note App in my phone

CARLOS MORALES 0

The app once I write out all the credentials doesnt enter to the app stays in the first page to open an account or enter to an existing account.

is the app for phone not in service or what I Can do to Fix it.

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Answer 1

Norah-L 10,580 Microsoft External Staff Moderator

Hello CARLOS MORALES,

If I understand correctly, after entering your account details in OneNote on your iPhone, the app does not complete the sign-in and instead returns to the opening screen asking you to open or add an account. This looks like a sign-in loop in the iPhone app rather than the app being discontinued.

I recommend trying the steps below:

Update OneNote, Microsoft Authenticator, and iOS, then restart the iPhone. These apps share sign-in information, so keeping all of them current can prevent an outdated component from interrupting the login process.
As a quick test, sign in to OneNote on the web with the same account. If your notebooks open there, the account and password are working, so the issue is likely limited to the OneNote app on your iPhone.
Force-close OneNote, then open iPhone Settings > Apps > OneNote > Reset OneNote and enable Delete Login Credentials. Reopen OneNote and sign in again. This clears saved credentials that may be causing the loop.
If it still returns to the first page, remove and reinstall OneNote. Before doing this, make sure your notebooks are available online, as any notes that have not synced may be lost.

Please let me know how it goes after trying these steps, and I'll be glad to continue looking into it with you.

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Norah-L 10,580 Reputation points Microsoft External Staff Moderator

2026-08-09T07:55:55.43+00:00

Hi CARLOS MORALES,

Just checking in to see if you’ve had a chance to try the suggested steps.

Please feel free to share any updates.
CARLOS MORALES 0 Reputation points

2026-08-09T23:41:02.9466667+00:00

it continues with the same thing
Norah-L 10,580 Reputation points Microsoft External Staff Moderator

2026-08-10T09:37:17.5+00:00

CARLOS MORALES,

Thanks for confirming. Since updating, resetting credentials, and reinstalling didn't help, please use OneNote on the web as a temporary workaround.

Please note that this is a user-to-user support forum, so we cannot access your account, investigate possible back-end issues, or forward the case directly to the product team. In this situation, I suggest submitting the issue through the OneNote Feedback Portal, including your iPhone model, iOS version, OneNote version, and a short description of the sign-in loop. This is the appropriate place to share OneNote product feedback for review by the relevant team.

In the meantime, please keep OneNote, Microsoft Authenticator, and iOS updated in case any fixes or improvements become available.

Note: If this is a work or school account, please contact your Microsoft 365 administrator before submitting feedback.