Got my account stolen

Question

Got my account stolen

Johnson, Nevaeh k 0

some email stole my accont im still sign in but not how do i get my stuff back i have the emil saying everything was changed User's image

User's image

John Jefferson Doyon 86,990 Reputation points Independent Advisor

2026-08-06T18:48:48.1+00:00
Hi, @Johnson, Nevaeh k

I understand how important your account is to you, so I’m going to be honest. If the email address has been changed and two-factor authentication has been enabled by the hacker, unfortunately, the account may no longer be recoverable.

Just to confirm:

Try searching for the account using these steps from Microsoft: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c

Click on "Search" and follow the instructions provided.

If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.

Thanks!
Johnson, Nevaeh k 0 Reputation points

2026-08-08T18:22:58.5766667+00:00

okay so can i just ask for a pasword for that email and switch out the email back to mines

1 answer

Your answer

John Jefferson Doyon 86,990 Reputation points Independent Advisor

2026-08-06T18:48:48.1+00:00

Hi, @Johnson, Nevaeh k

I understand how important your account is to you, so I’m going to be honest. If the email address has been changed and two-factor authentication has been enabled by the hacker, unfortunately, the account may no longer be recoverable.

Just to confirm:

Try searching for the account using these steps from Microsoft: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c

Click on "Search" and follow the instructions provided.

If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.

Thanks!
Johnson, Nevaeh k 0 Reputation points

2026-08-08T18:22:58.5766667+00:00

okay so can i just ask for a pasword for that email and switch out the email back to mines

Answer 1

Clean the device first. Before changing anything, run a full antivirus or Windows Defender scan on the PC. Microsoft recommends doing this before changing the password.
If still signed in anywhere, change the password immediately. Go to the Microsoft account Security basics page and select Change password. Use a strong new password.
Review recent activity right away. On Security basics, select Review activity and check the Recent activity page. For any sign-in that was not legitimate:
- In Unusual activity, expand it and select This wasn't me.
- In Recent activity, expand it and select Secure your account.
Check whether the attacker changed account settings. After regaining access, review:
- connected accounts
- forwarding
- automatic replies
If sign-in no longer works, use Microsoft’s recovery flow. Start with the Microsoft Sign-in Helper. It can provide self-help steps or offer the option to talk to an agent.
If password reset options now point to an address that is not recognized, use the account recovery form guidance. Microsoft states that when the listed verification email or phone options are not recognized and two-step verification is not enabled, the Sign-in Helper should be used first. The recovery form requires a working email address that can receive Microsoft’s reply.
If two-step verification was turned on and none of the alternate verification methods are accessible, Microsoft support cannot reset it. In that case, support agents are not allowed to send password reset links or change account details.
Add another sign-in or verification method after recovery. On Advanced security options, select Add a new way to sign in or verify and make sure recovery phone numbers or email addresses are current.
If more help is needed, use Contact Support. Microsoft Support provides a Get Help flow and Contact Support option for technical support.