Trouble using Microsoft 11 office

michael kolodisner 0 Reputation points
2026-08-06T16:07:10.0866667+00:00

I am having problems with my office app. It won't highlight properly. When I try it moves letters around, control C does not work, and other glitches occur.

Windows for home | Windows 11 | Devices and drivers
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  1. AI answer

    2026-08-06T16:07:26.4733333+00:00

    Try this in order:

    1. Update Office
      • Open an Office app such as Word.
      • Go to File > Account.
      • Under Product Information, select Update Options > Update Now.
      • If Update Now is not shown, select Enable Updates first.
    2. Start the app in Safe Mode to check add-ins
      • Press Windows key + R to open Run.
      • For Word, type winword /safe and press Enter.
      • If the app works correctly in Safe Mode, the issue is likely caused by an add-in.
    3. Disable add-ins one at a time
      • While the Office app is still in Safe Mode, go to File > Options > Add-Ins.
      • In the Manage list, select the app add-ins type or COM Add-ins, then select Go.
      • Clear one add-in, select OK, then restart the app normally.
      • If the problem stops, that add-in is the cause. Older add-ins such as ABBYY FineReader and Dragon Naturally Speaking are known to cause Office problems.
      • If needed, repeat for the other add-ins.
    4. Repair Office
      • In Windows 11, right-click Start and select Installed apps.
      • Select the Microsoft 365 or Office product, select the ellipsis (...) > Modify.
      • If the installation is Click-to-run, select Online Repair > Repair. This is more thorough than Quick Repair.
      • If the installation is MSI-based, select Repair > Continue.
      • Note: this repairs the entire Office suite, even if only one app is affected.
    5. Update Windows and device drivers
      • Go to Start > type settings > Windows Update.
      • Select Check for updates and install available updates.
      • If the issue continues, update drivers for the video card, printer, mouse, and keyboard from the device manufacturer.
      • On laptops, also check the laptop manufacturer for updated drivers.

    If the app does not start in Safe Mode, the issue is not related to add-ins. In that case, focus on Repair Office and Windows/device driver updates.

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