My Identity Validation has been in progress for over a week

Question

My Identity Validation has been in progress for over a week

Eric Vogt 60

My identity validation has been stuck in progress over a week when can I expect an update?

Steffen Baumgart 0 Reputation points

2026-08-11T06:31:17.5266667+00:00

Has this been resolved for you? We're facing the same problem, with a renewed Identity Validation for an existing project that had a previous Identity Validation work just fine, but which is expiring now. The renewed Validation has been stuck in "In Progress" for 8 days now.

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Steffen Baumgart 0 Reputation points

2026-08-11T06:31:17.5266667+00:00

Has this been resolved for you? We're facing the same problem, with a renewed Identity Validation for an existing project that had a previous Identity Validation work just fine, but which is expiring now. The renewed Validation has been stuck in "In Progress" for 8 days now.

Answer 1

Allan Solomon Mejia 8,175

Hello @Eric Vogt

While identity validation is typically completed within a few business days, it can occasionally take longer depending on the verification volume or if additional manual review is required. Since your validation has been in progress for over a week, I'd recommend checking the following:

Verify that the identity verification request is still in the In Progress state and that no additional action or documentation has been requested.
Check the email address associated with your Trusted Signing or Azure account (including your spam/junk folder) for any requests from Microsoft.
If the status has not changed after several business days and no further action is requested, open an Azure Support request so the Trusted Signing team can investigate the verification status.

If possible, could you also let us know:

Is this for a new Trusted Signing account, or are you adding a new identity to an existing account?
Is the status shown in the Azure portal still "In Progress", or do you see any additional details or error messages?

That information will help narrow down whether this is a normal processing delay or something that requires intervention.

Please "Accept the Answer" if this information helped you. This will help us and others in the community as well.

Eric Vogt 60 Reputation points

2026-08-06T19:41:02.1933333+00:00
We are adding a new identity to an existing account the old identity validation is expiring soon

Yes status shows in progress still
Allan Solomon Mejia 8,175 Reputation points

2026-08-06T19:49:14.9433333+00:00
Thank you for the clarification.

Since you're adding a new identity to an existing Trusted Signing account and the status has remained "In Progress" for more than a week, this is longer than the typical processing time and may indicate that the verification is pending manual review.

At this point, I'd recommend opening an Azure Support request so the Trusted Signing team can review the status of the identity verification. Be sure to include:

Your Trusted Signing account name

The identity name that is stuck in the In Progress state

The subscription ID

The approximate date and time when the identity verification was initiated

Since your existing identity is nearing expiration, it's worth mentioning that in the support request so the team understands the urgency and can help avoid any interruption to your signing operations.

If you're unable to open a support case because you're using a Developer or Trial subscription, let us know your subscription type, and we can suggest the most appropriate support channel.

Please "Accept the Answer" if this information helped you. This will help us and others in the community as well.
Eric Vogt 60 Reputation points

2026-08-06T20:36:20.5533333+00:00

Thanks yes I'm only on a Developer subscription I can't seem to open a support case it keeps referring me back to Q & A
Allan Solomon Mejia 8,175 Reputation points

2026-08-06T20:53:08.8233333+00:00
Thanks for confirming. Unfortunately, that's expected for Developer subscriptions. Many support requests are redirected to Microsoft Q&A unless they're covered by an eligible Azure support plan.

Since this appears to be a service-side issue rather than a configuration issue, I'd recommend the following options:

Wait for a Microsoft moderator or engineer to review this thread, as they can escalate Trusted Signing issues internally when appropriate.

If someone in your organization has a subscription with a Standard, Professional Direct, or Unified Support plan, they can open an Azure support request on behalf of your tenant and reference your Trusted Signing account and the identity that's been stuck in the In Progress state.

If this is blocking production or your existing identity is about to expire, mention that in this thread as well. A Microsoft moderator may be able to assist with escalation or advise on the next steps.

In the meantime, could you let us know approximately when the identity verification was submitted (date/time)? That information may help the product team investigate if they review this thread.
Eric Vogt 60 Reputation points

2026-08-06T21:31:05.8133333+00:00

It was submitted July 29th 2026
Eric Vogt 60 Reputation points

2026-08-11T14:53:20.3333333+00:00

Update: the identity validation requested for more documents citing documentation is too old. We've submitted additional documentation as requested last Friday (August 7th) and the request is now in progress once more.

Is there any way to put a rush on this as our identity validation expires very soon!
Allan Solomon Mejia 8,175 Reputation points

2026-08-11T15:05:19.31+00:00

Sure Eric... let me call out a Moderator.

Hello Microsoft Moderator Ravi Varma Mudduluru, can you please assist Eric on this. Thank you.
Eric Vogt 60 Reputation points

2026-08-12T14:48:28.3166667+00:00

We have been asked once again to submit documents and have done so. It is frustrating we can't upload all the documents required at once since we've had everything from the beginning.

Could we please get a rush once more!
Eric Vogt 60 Reputation points

2026-08-13T19:14:21.5933333+00:00

@Allan Solomon Mejia @Ravi Varma Mudduluru could I get an update on this? It is still pending and our identity validation has expired
Eric Vogt 60 Reputation points

2026-08-14T15:30:24.56+00:00

@Allan Solomon Mejia @Ravi Varma Mudduluru we received a request to validate our email however when we try open the validation it says it is blocked with no clear action from here. It looks like the validation email expired since we opened it a day after it was sent?

A note the validation said in progress instead of action required so it wasn't clear until I clicked the validation:
Eric Vogt 60 Reputation points

2026-08-14T15:32:12.1+00:00

Our validation completed shortly after I sent this. Thank you for the help