Artifact Signing (Trusted Signing) identity validation stuck in progress over 10 business days

For Artifact Signing identity validation, the documented processing time is 1 to 20 business days, and it can take longer if additional documentation is needed. A status of In Progress for just over 10 business days is still within the stated processing window.

Relevant checks and next actions:

1. In the Azure portal, open the Artifact Signing account and check Identity validations to confirm the request is still In Progress.
2. Continue monitoring the primary email and the Azure portal status. Status updates are sent by email, and the portal also shows changes such as Action Required, Completed, or Failed.
3. If the request moves to Action Required, follow the instructions in the email and upload any requested documents in the Azure portal. Document upload is limited to three attempts.
4. Do not create duplicate identity validation requests for the same entity while one is already in progress, because that does not help and requests cannot be expedited.
5. If assistance is needed while the request remains in progress, use one of the documented support channels for Artifact Signing:
   • Azure Support
   • Microsoft Q&A with the tag artifact-signing

If the request eventually fails because the email verification link was missed or expired, a new identity validation request must be created because the link cannot be resent on the same request.

• Quickstart: Set up Artifact Signing
• Artifact Signing FAQ