Artifact Signing (Trusted Signing) identity validation stuck in progress over 10 business days

fu qiang 0 Reputation points
2026-08-06T08:57:32.92+00:00

Artifact Signing (Trusted Signing) identity validation stuck "In Progress" for over 10 business days

Organization: 19PINE PRIVATE LIMITED (Singapore) Account: pine-desktop-signing Identity type: Public

Submitted around 7.28. Status has remained "In Progress" with no email requesting additional documents and no rejection. I have confirmed the primary contact email is a valid individual mailbox (not a distribution list) and no verification link was missed.

Note: I selected this problem category because the Basic support plan does not allow technical support requests, and there is no category for Artifact Signing identity validation. Please route this to the Artifact Signing / Trusted Signing team.

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

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  1. AI answer

    2026-08-06T08:57:47.6533333+00:00

    For Artifact Signing identity validation, the documented processing time is 1 to 20 business days, and it can take longer if additional documentation is needed. A status of In Progress for just over 10 business days is still within the stated processing window.

    Relevant checks and next actions:

    1. In the Azure portal, open the Artifact Signing account and check Identity validations to confirm the request is still In Progress.
    2. Continue monitoring the primary email and the Azure portal status. Status updates are sent by email, and the portal also shows changes such as Action Required, Completed, or Failed.
    3. If the request moves to Action Required, follow the instructions in the email and upload any requested documents in the Azure portal. Document upload is limited to three attempts.
    4. Do not create duplicate identity validation requests for the same entity while one is already in progress, because that does not help and requests cannot be expedited.
    5. If assistance is needed while the request remains in progress, use one of the documented support channels for Artifact Signing:
      • Azure Support
      • Microsoft Q&A with the tag artifact-signing

    If the request eventually fails because the email verification link was missed or expired, a new identity validation request must be created because the link cannot be resent on the same request.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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