Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Dear @CJ Steven,
I completely understand your concern regarding the duplicate charge on your account. Because I am an Independent Advisor in this public forum, I do not have access to your tenant or billing details to issue a refund directly. However, as the sole global administrator, you can contact the Microsoft 365 Business Billing Support team immediately to request a refund for the extra charge.
Here is how you can resolve this directly with the billing team:
Method 1: Check if you are the administrator
You can only change the recurring billing setting for an active subscription. If your subscription has already expired, you must reactivate it before you can turn recurring billing on or off. For more information, see Renew or cancel your Microsoft 365 for business subscription - Microsoft Support
- Go to the Microsoft 365 admin center.
- If you’re using the Simplified view, select Billing.
- If you’re using the Dashboard view, go to the Billing > Your products page.
- Select the subscription that you want to manage.
- On the subscription details page, select Edit recurring billing.
- In the Edit recurring billing pane, select On or Off, then select Save.
Note: If your license is purchased on a recurring basis (e.g., monthly or annually), canceling the recurring billing will not immediately stop the charges. You will continue to be charged until the end of the current billing period that you’ve already paid for. To assist you better, please provide the name of the license you wish to cancel (as shown in the example image above). I’ll help check the product’s expiration date and guide you through the next steps.
Method 2: Create a Service Request in the Admin Center
- Go to the Microsoft 365 Admin Center and sign in with your Global Admin credentials.
- In the bottom-right corner, click Help & Support.
- Type "Duplicate charge refund request" in the search box and press Enter.
- Scroll down and click Contact Support (or Create a Service Request).
- Select Billing as the category, choose your preferred contact method (Phone or Email), and submit the ticket. A billing representative will contact you directly to process the credit.
For official details on how refunds are handled for business subscriptions, please refer to Cancel your Microsoft business subscription.
Please let me know if you run into any issues accessing the Admin Center.
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