What does the new terms of service for Microsoft mean for Microsoft Outlook and keeping my email

Matthew Montgomery 40 Reputation points
2026-08-05T03:15:45.7033333+00:00

I use Microsoft Outlook for my Microsoft account and use that email for several other account I read some of the newest terms of service from January this year and read something about having to login to my outlook once every year which I thought meant opening the app but on google it says it requires to login to my account which I don’t k ow how to do on the app can anyone help I don’t want to lose my Microsoft email and account

Outlook | Outlook for mobile | Outlook for iOS | For home
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TaoLi 111.6K Reputation points Independent Advisor
2026-08-08T12:47:30.4833333+00:00

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  1. TaoLi 111.6K Reputation points Independent Advisor
    2026-08-07T11:56:35.35+00:00

    Yes, I think you would most likely be fine if you are regularly using the Outlook app, but I would not rely on that alone because Microsoft’s wording specifically says you must “sign in to your Outlook.com mailbox at least once in a one-year period.” It does not clearly say whether regular use through every Outlook app counts toward that requirement.

    Microsoft confirms the one-year mailbox rule here: https://support.microsoft.com/en-us/outlook/email-is-missing-from-your-outlook-com-inbox

    Since you signed in on the website two days ago, you are fine now. Just try to visit Outlook.com occasionally when you remember. You do not need to do it frequently or worry about doing it on an exact schedule.

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  2. TaoLi 111.6K Reputation points Independent Advisor
    2026-08-07T03:21:03.8+00:00

    I understand why that seems confusing. The reason is that Microsoft’s inactivity system is based on account activity records, not just whether the app is installed on a device.

    The Outlook app normally keeps your account active when you are actually using it (sending, receiving, syncing mail). Microsoft recommends signing in through the website occasionally because it is a simple way to confirm the account is still active and avoid any uncertainty.

    It is more of a safety measure for accounts that have been completely unused for a long time. Since you regularly use your mailbox and you logged in recently, you should be fine.

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