my microsoft account recover

If the password is forgotten and the security code is not arriving in the Gmail account, use this recovery path:

1. Start password reset and select Forgot password?
2. Enter the Microsoft account username and select Next.
3. If a verification option is shown, select it and choose Get code.
4. Check the Gmail inbox and spam/junk folders.
5. If the code still does not arrive, use the verification code troubleshooting steps.

If access to the verification method is no longer available:

1. During sign-in, select Other ways to sign in.
2. Select Use my password then Forgot password?
3. Select Use a different verification option.
4. Select I don't have any of these.
5. Follow the prompts to replace security info or use the account recovery process.

If the password is not known and none of the security methods can be used:

1. Read the guidance for the Microsoft account recovery form.
2. Submit the recovery request using the account recovery form.

Important details:

• If some security info is still accessible, add a new sign-in or verification method first, then remove the old one.
• Do not change all security info at the same time, because the account may be restricted for 30 days.
• If all security info is replaced, sign-in is blocked for 30 days before access is restored.
• If the account has not been signed in to for more than two years, it may have been deleted.
• If the username is not recognized or the message says the account does not exist, use the Sign-in Helper tool.

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