I want to cancel my subscription for Visio can someone call me at (PII Removed)

Hi Trent,

Thank you for your response.

This forum is a place where users share information and support one another. Therefore, I am unable to call you directly or assist with issues related to signing in to your account.

Regarding Visio Plan 2, this is a commercial subscription, so it is highly likely that the subscription belongs to your business account.

If you are unable to sign in to cancel the subscription and request a refund, you will need to contact Microsoft's Data Protection Team for assistance in restoring access to your account. Once access has been restored, you can proceed with canceling the subscription and submitting a refund request if you are eligible.

Please refer to the information below and locate the support phone number for your region:

Contact Microsoft customer support | Microsoft Support

Please note that moderators on the forum do not have the authority to directly intervene in user accounts, especially for issues related to:

• Account sign-in
• Password resets
• MFA authentication
• Changing or restoring access permissions

Tips for navigating the IVR system (automated phone support)

To help you navigate the IVR system more effectively, please refer to the guidance below:

1. When calling the support number, you may hear an introduction lasting approximately 30 seconds (for example: "You can visit the link..."). You can skip this and wait until the system presents the available support options.
2. Then:
   • Press 1 for Business Email User.
     • Press 1 again for Technical Support.

In some regions, the initial interaction may be fully automated. You may wish to prepare the following responses in advance:

• What kind of problem are you experiencing? Answer: Authenticator
• What products do you use? Answer: Office 365 for Business
• Is this for an education or company account? Answer: For companies
• Are you an administrator? Answer: Yes
• Are there any other administrators in your organization? Answer: No. I am the only admin in my tenant.
• Do you need a service request? Answer: Yes. I need to create a ticket. Please send me directly to the Data Protection Team.

During the verification process, you may be asked to provide subscription-related information such as:

• Company name
• Billing information
• Phone number
• Alternate email address

This information helps the Data Protection Team verify your identity and securely assist you in restoring access to your account.

If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.