Artifact Signing organization identity validation failed after successful individual verification

Question

Artifact Signing organization identity validation failed after successful individual verification

Mr Dawson 0

I am onboarding a United States LLC for an Artifact Signing Public Trust certificate.

The authorized representative successfully completed the individual identity verification. The organization validation then changed to Validation Fail.

The Azure portal provides no failure reason, correlation ID, document-upload option, or instructions explaining what needs to be corrected.

Environment:

Public organization validation
United States LLC
Artifact Signing region: East US
Status: Validation Fail
Individual representative verification: Successfully completed
Azure support plan: Basic, so the portal will not allow a technical support request

Could a Microsoft Artifact Signing team member please advise how I can obtain a case-specific review or secure upload link?

I need to know:

Which organization detail could not be verified.
Whether the failed validation can be reopened.
Whether I must create a new validation request.
Which documents or corrected fields are required before resubmitting.

I have the subscription ID, Artifact Signing account name, and Identity Validation ID available privately for Microsoft support. I will not post those identifiers or identity documents publicly.

Mr Dawson 0 Reputation points

2026-08-09T20:40:42.6933333+00:00

Following up because this organization validation failure is blocking our first signed software release.

Our Azure Basic support plan does not permit a technical support ticket, and the Artifact Signing FAQ directs identity-validation questions to Microsoft Q&A.

Could a Microsoft Artifact Signing moderator please provide the supported private escalation path or advise what must be corrected? I can provide the Identity Validation ID, subscription ID, and supporting documents securely.

Please also confirm whether using an onmicrosoft.com Microsoft Entra sign-in while the validation primary email used our business domain could have caused the failure.
Mr Dawson 0 Reputation points

2026-08-14T22:53:19.87+00:00

Update — August 14, 2026: I still have not received a response or a specific reason for the organization validation failure. My Basic Azure plan does not allow me to create a technical support request. Please route this to the Artifact Signing identity-validation team. I need to know the exact mismatch and whether Microsoft must reset the failed validation before I submit again. I can provide the full validation ID and business documents through a private Microsoft channel.

Your answer

Mr Dawson 0 Reputation points

2026-08-09T20:40:42.6933333+00:00

Following up because this organization validation failure is blocking our first signed software release.

Our Azure Basic support plan does not permit a technical support ticket, and the Artifact Signing FAQ directs identity-validation questions to Microsoft Q&A.

Could a Microsoft Artifact Signing moderator please provide the supported private escalation path or advise what must be corrected? I can provide the Identity Validation ID, subscription ID, and supporting documents securely.

Please also confirm whether using an onmicrosoft.com Microsoft Entra sign-in while the validation primary email used our business domain could have caused the failure.
Mr Dawson 0 Reputation points

2026-08-14T22:53:19.87+00:00

Update — August 14, 2026: I still have not received a response or a specific reason for the organization validation failure. My Basic Azure plan does not allow me to create a technical support request. Please route this to the Artifact Signing identity-validation team. I need to know the exact mismatch and whether Microsoft must reset the failed validation before I submit again. I can provide the full validation ID and business documents through a private Microsoft channel.