Sorry, something went wrong Sorry, you cannot access this document. Please contact the person who shared it with you. Correlation ID: [Moderator note: Personally Identifiable Information removed]

Hi Grayson, 

Sorry you’re going through this, and I appreciate you sharing what happened. 

As this is a user-to-user community forum, I do not have the ability to directly access or modify your account or service. However, I can provide guidance, recommend next steps, share applicable resources, and direct you to the appropriate support channels so the issue can be investigated further. 

Based on the error message and the details you provided, it looks like the links in the old emails are OneDrive or SharePoint sharing links. These links point to the original files stored in OneDrive or SharePoint, rather than attaching a separate copy of the documents to the email. If the original files were deleted, moved, renamed, or had their permissions changed, the links may no longer work. 

Since you are also unable to open the links and the documents are no longer visible in your OneDrive or SharePoint, this may indicate that the original files are no longer available in their original location. 

I recommend the following checks: 

1/ Confirm where the files were originally stored 

• Please open the original email, copy the full URL of the affected link, and check where the link points to: 
• ...my.sharepoint.com/personal/... means the file is stored in a user’s OneDrive for Business. 
• ...sharepoint.com/sites/... means the file is stored in a SharePoint site or team site. 
• ...sharepoint.com/teams/... means the file is stored in a Teams-connected SharePoint site. 

If the link points to the sender’s OneDrive, the file may not appear when searching only in the shared SharePoint site. 

2/ Search OneDrive and SharePoint 

Search across the relevant OneDrive or SharePoint location using: 

• The full file name 
• Part of the file name 
• .docx 
• The approximate month or date the files were created 
• The document author 
• The folder where the files may have been stored 

If the files were moved or renamed, searching broadly may help locate them. 

3/ Check the Recycle Bin and second-stage Recycle Bin 

If the files were stored in a SharePoint site: 

• Go to the SharePoint site that contains the document library. 
• Open Recycle bin. 
• If the files are not there, ask a site owner or admin to check the Second-stage recycle bin. 
• If the files are found, restore them to their original location. 

If the files were stored in the sender’s OneDrive: 

• Open OneDrive on the web. 
• Go to Recycle bin. 
• Search for the affected documents. 
• Restore the files if they are still available. 

For your reference, you may find these Microsoft articles helpful:  

• Restore deleted items from the site collection recycle bin  | Microsoft Support 
• Restore your OneDrive | Microsoft Support 
• Restore a shared library | Microsoft Support 

Should the documents cannot be found after these steps, please reach out to your organization’s IT team or Microsoft 365 administrator. They can perform deeper checks, including SharePoint/OneDrive recycle bins, second-stage recycle bin, audit logs, retention policies, and any backup or restore options available in your environment. 

Additionally, if needed, your IT team can also raise a support ticket with Microsoft Support through the Microsoft 365 Admin Center for deeper investigation. They have access to backend configurations and can perform a more in-depth investigation. At the very least, they can provide the most effective workaround to ensure your experience remains smooth and secure.      

• In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support  

I hope this helps move the case forward. Should you have any further questions or need additional assistance, please feel free to share them in the comment below. I'm very happy to help.  

If the answer is helpful, please click 'Yes' and kindly upvote it.

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