Member of a MS 365 Family Plan but OneDrive still showing 5GB storage

InfoScav 20 Reputation points
2026-08-03T14:22:50.75+00:00

Hello,

I have been a member of Microsoft 365's Family Plan since a couple of years, but this year my OneDrive has been having presumably 'syncing' issues - it shows the storage space as 5GB instead of 1TB, on the desktop app as well as on the website. Could someone pls help me resolve this issue?

Thanks.

Microsoft 365 and Office | OneDrive | For home | Windows
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SD - IA 179.1K Reputation points Independent Advisor
2026-08-06T05:24:49.0766667+00:00

Thank you. In that case an agent should help you out.

Please contact Microsoft Support for further assistance.

 

Exact steps to reach support:

  • Please go to the https://support.microsoft.com/en-us/home/contact page.
  • Click Microsoft Office / Windows depending on the issue.
  • Click Get Home Support.
  • Type "Billing" and press Enter.
  • Please click on the "Contact support" button at the bottom.
  • Select the Category for support based on your requirements.

 

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  1. InfoScav 20 Reputation points
    2026-08-07T13:02:05.13+00:00

    so i contacted the support, and during the chat i was advised by the support agent to delete any 100mb of personal data from onedrive and refresh the page. i deleted 6gb worth of redundant data and refreshed the page, and the total capacity is now being shown as 1TB finally!

    thanks @SD - IA for your assistance!

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  2. InfoScav 20 Reputation points
    2026-08-05T14:22:58.5966667+00:00

    hi @SD - IA

    yes i had made these checks beforehand. checked again. everything is as it should be - my account is showing up as part of the family plan.

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  3. SD - IA 179.1K Reputation points Independent Advisor
    2026-08-03T15:06:57.5633333+00:00

    Hi,

    I will help you with this issue. I will walk through a few steps with you. Some of these are just to help figure out what is wrong, not to fix it right away. So if nothing changes after a step, that is normal. I will keep going until we solve it.

    Please click this link: https://account.microsoft.com/services. Do you see an active subscription here?

    Also worth checking: https://family.microsoft.com/ to ensure that you are a part of a family group.

    Once you confirm the details, I will work with you on the Multiple account aspect.

    I look forward to hearing from you to get the results of the troubleshooting.

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