Unable to get New Mail on Outlook I have access to my mail and everything up to 22nd July.

Question

Unable to get New Mail on Outlook I have access to my mail and everything up to 22nd July.

Trish Davies 20

I can access my outlook e-mails and everything is there up to the 22nd July but nothing since i have changed password sent security code but still nothing.

Trish Davies 20 Reputation points

2026-08-03T14:07:03.9033333+00:00

I am 83 would really appreciate some help I have been trying for days to resolve this

Answer accepted by question author

Anonymous

Hello Trish Davies

I understand how frustrating this must be, especially after spending several days trying to resolve it.

Based on your description, it appears you are using Outlook.com on the web and can still access older emails, but no new messages have arrived since July 22. Since you recently changed your password, one possible cause is that a mail rule, forwarding setting, or account synchronization issue is affecting new incoming messages.

To help narrow this down, could you let me know:

Are you using an Outlook.com/Hotmail/Live account, or another email provider (such as Gmail) connected to Outlook?
If you send a test email to yourself from a different account, does it arrive?

In the meantime, please sign in to Outlook.com and review:

Settings > Mail > Rules and see if there are any rules moving or deleting incoming mail.
Settings > Mail > Forwarding and confirm that forwarding is disabled unless you intentionally enabled it.
Check your Junk Email and Deleted Items folders for any recent messages.

I look forward to your update so we can continue further.

Ian-T 11,730 Reputation points Microsoft External Staff Moderator

2026-08-06T04:08:59+00:00

Hello Trish Davies

Have you had an opportunity to review the answer shared earlier?

Any update you can provide would be greatly appreciated.
Trish Davies 20 Reputation points

2026-08-06T06:00:04.2066667+00:00

Thank you all for your comments unfortunately they were all in my email that I was unable to get, the fix was found in the "rules" hopefully no more problems. Trish
Ian-T 11,730 Reputation points Microsoft External Staff Moderator

2026-08-06T07:47:08.6433333+00:00

Thank you for the updates and thank you for being patience.

Hope you have a great day

1 additional answer

Your answer

Trish Davies 20 Reputation points

2026-08-03T14:07:03.9033333+00:00

I am 83 would really appreciate some help I have been trying for days to resolve this
Ian-T 11,730 Reputation points Microsoft External Staff Moderator

2026-08-06T04:08:59+00:00

Hello Trish Davies

Have you had an opportunity to review the answer shared earlier?

Any update you can provide would be greatly appreciated.
Trish Davies 20 Reputation points

2026-08-06T06:00:04.2066667+00:00

Thank you all for your comments unfortunately they were all in my email that I was unable to get, the fix was found in the "rules" hopefully no more problems. Trish
Ian-T 11,730 Reputation points Microsoft External Staff Moderator

2026-08-06T07:47:08.6433333+00:00

Thank you for the updates and thank you for being patience.

Hope you have a great day

Answer 1

Trish Davies 20

Thank you for your comments unfortunately it went into my email that I was unable to get

The fix was in the "rules"

0 comments