Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Word says my 365 subscription has been cancelled yet, on Microsoft, it shows having been paid
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 16%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Aimee McFarland
20
Reputation points
I've confirmed I've been charged, so I'm not sure what the issue is. Please help me resolve it!
Microsoft 365 and Office | Subscription, account, billing | For home | Other
-
EmilyS726 265.1K Reputation points Independent Advisor2026-08-03T00:09:46.1666667+00:00 Hello
Are you using Msft 365 on a Mac device by chance?
If so, What is your macOS version?
Is your office product purchased from Microsoft or from Apple?
Sign in to comment
Sign in to answer