How to reset Outlook to remove an account

Judy Johnson 20 Reputation points
2026-08-02T17:42:15.68+00:00

In migrating my Xfinity email accounts to Yahoo mail, I foolishly tried Outlook rather than using Yahoo's web mail platform. I set up an account in Outlook using my Xfinity password. Then I successfully migrated that account to Yahoo, where it suggested I change my password, and I did. Now Outlook recognizes neither password, and I cannot get past the sign-in screen, so I can't get to any Outlook menus to remove the account.

Is there a way to reset Outlook to remove the account and the conflicting passwords? I tried uninstalling and reinstalling Outlook, but that changed nothing, the first screen that appears is the sign-in screen and I can't get past it.

Outlook | Windows | New Outlook for Windows | For home
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Brian Tillman 27,020 Reputation points Independent Advisor
2026-08-04T19:00:38.8266667+00:00

Sorry I wasn't able to help, but did you try Hornblower409's advice?

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  1. Brian Tillman 27,020 Reputation points Independent Advisor
    2026-08-03T21:25:12.9966667+00:00

    Did you try the app password?

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