Cannot change date of birth - account incorrectly classified as child account

Yen Voon 0 Reputation points
2026-08-02T06:08:15.22+00:00

I accidentally entered the wrong date of birth when creating my Microsoft account. The account currently shows my date of birth as 03 January 2014, but I am an adult.

The Date of Birth field is locked and cannot be edited in my Microsoft account profile.

In Microsoft Family, the same Microsoft email address appears as both:

  • You
  • Yen (Family Organizer)

I have an active Microsoft 365 Family subscription, but I am the only user of the subscription.

Because the account is being treated as a child account, I am unable to update my profile information or correct my date of birth.

Could a Microsoft support representative please advise how to:

  1. Correct the date of birth on the account.
  2. Remove the incorrect child-account classification.
  3. Remove any Family Safety restrictions associated with the incorrect age.

I can provide screenshots showing:

  • The locked Date of Birth field.
  • The Family page showing both "You" and "Yen (Family Organizer)" using the same Microsoft account.
Microsoft 365 and Office | Microsoft Family Safety | For home | Other
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  1. Yen Voon 0 Reputation points
    2026-08-03T06:21:00.27+00:00

    Thank you for your assistance.

    I followed the Outlook Groups instructions.

    Under "Your Family" there are two members, both named Yen Voon.

    Member:

    • <removed PII>@hotmail.com

    Owner:

    • Yen Voon
    • No email address is displayed

    This appears to match what Microsoft Support previously advised, namely that the organizer account email is blank or unavailable.

    In Microsoft Family Safety I can see:

    • You
    • Yen (family organizer)

    However:

    • I cannot view the organizer details.
    • I cannot identify the organizer email address.
    • I cannot leave the family.
    • The three-dot menu only allows me to edit my profile photo.

    My date of birth remains locked as 03 January 2014.

    Given that the Owner account has no visible email address, does this indicate an orphaned or corrupted Family organizer record? If so, what is the next escalation path to have the Family relationship removed and my date of birth corrected?

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  2. Nathan R 915 Reputation points Independent Advisor
    2026-08-02T07:11:45.0333333+00:00

    Hey there, Yen Voon

    I have an active Microsoft 365 Family subscription, but I am the only user of the subscription.

    The Microsoft Family and Microsoft 365 Family subscriptions are two separate products. You have people inside your Microsoft family that do not show in the Microsoft 365 subscription. Alternatively, you can people who are using the Microsoft 365 subscription but not in the Microsoft family.

    Correct the date of birth on the account.

    As soon as you enter a date of birth that puts you as a child in your region, the date of birth field is locked and can't be changed. This is to help prevent children from bypassing family restrictions by changing the date of birth so they can leave the family.

    Remove the incorrect child-account classification.

    The Microsoft external staff, or Microsoft employees who participate in the forums, do not have a way to edit Microsoft accounts. This control is limited to a group of Microsoft staff who are able to do this. With this being said, I am unsure if they will do this. However, you would need to reach out to Microsoft support directly using this link: https://support.microsoft.com/contactUs

    Please sign into your Microsoft account and select expand the list of products. Then click onto the link that says "I can't see the product I need help with"

    This will allow you to create a support request to the support team. Like I said, I do not think they can change your date of birth, or be able to raise this with a team that can help. However, they will be able to explore what options they have available to them.

    Remove any Family Safety restrictions associated with the incorrect age.

    You mentioned that there is a family organiser in the Microsoft Family. The Family organiser should have an email address connected to their account, as any account added to Microsoft family should be a separate Microsoft account.

    Please can you sign into your Microsoft account here: https://outlook.live.com/groups

    Once you have signed into your account, please can you click onto the people icon on the your family card

    User's image

    This will display a list of all your members of your family. Seen as you have two people in your family, you and the organiser, you should be abele to see who the organiser is and their email address.

    If this is your other Microsoft account, you can sign into that account and manage your privacy and family settings. If this is someone else's account inside your household, please ask them to manage your family and privacy settings.

    They will need to sign into the Microsoft family site here: https://account.microsoft.com/family/home

    They can click onto your name, and manage your family settings from there. For more information, please see this article here: https://support.microsoft.com/en-US/family-safety/managing-parental-consent

    Hope this helps,
    Nathan

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