Hi, please advise how to cancel my yearly scanner subscription

Question

Hi, please advise how to cancel my yearly scanner subscription

Carlos Cordero 0

Hi, please advise how to cancel my yearly scanner subscription> I purchased this subscription thinking to scan multiple pages and saved to a PDF Traying to safe does not recognize the file? do not need subscription for this. please advise in regards cancellation.

Thank you

CC

Carlos Cordero 0 Reputation points

2026-07-31T16:15:25.3233333+00:00

Canceling yearly subscription (scanner)
John Jefferson Doyon 86,990 Reputation points Independent Advisor

2026-07-31T17:14:46.6133333+00:00

Hi, @Carlos Cordero

Did you purchase the scanner subscription from the Microsoft Store?

What is the exact name of the scanner app?

Please also check whether the purchase appears here: https://account.microsoft.com/billing/orders

If it was purchased through Microsoft Store, the app developer may still manage the subscription. Please share what appears in your order history. Thanks!

Your answer

Carlos Cordero 0 Reputation points

2026-07-31T16:15:25.3233333+00:00

Canceling yearly subscription (scanner)
John Jefferson Doyon 86,990 Reputation points Independent Advisor

2026-07-31T17:14:46.6133333+00:00

Hi, @Carlos Cordero

Did you purchase the scanner subscription from the Microsoft Store?

What is the exact name of the scanner app?

Please also check whether the purchase appears here: https://account.microsoft.com/billing/orders

If it was purchased through Microsoft Store, the app developer may still manage the subscription. Please share what appears in your order history. Thanks!