How to fix error change password/reset password, outlook says it is wrong password

Question

How to fix error change password/reset password, outlook says it is wrong password

Michael Moe 20

Hello,

I'm really stuck trying to log in to my Outlook email. My password has expired, but when I try to change it, the system says my current password is incorrect. When I attempt to reset it instead, the authenticator app says it's already used. If I choose my phone number, I get this error: 'Try another verification method. That verification method isn't working right now. Please try another method.'

So it is in a loop, and it's been two days; I have very important mail content I need to access. It is impossible to find any email, contact info, or number to call support. Is my account lost permanently, or has someone hacked my account?

Can someone please give me any advice or contact info to outlook physically contact and not auto guide info?

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Answer accepted by question author

Darhyl Amizola 49,955 Independent Advisor

You're most welcome and let's hope for the best!

Best regards,

Darhyl

Michael Moe 20 Reputation points

2026-08-07T21:09:29.6+00:00

Just want to let you know again that it worked by waiting 7 days and resetting the password. Thanks again for your advice :)

1 additional answer

Your answer

Michael Moe 20 Reputation points

2026-08-07T21:09:29.6+00:00

Just want to let you know again that it worked by waiting 7 days and resetting the password. Thanks again for your advice :)

Answer 1

Hey there! Nice to meet you!

The error message you received indicates that your account is blocked due to the system detecting unusual activity. The verification method will not work until the account block expires.

Kindly perform these steps to fix the verification method error:

Perform a password reset via Incognito/InPrivate window using different devices and network services.
If the issue persists and since it's been 2 days, kindly wait exactly 48 hours to perform another password reset.
In case the 48 hours don't work, you may need to wait a longer period, exactly a week. The idea is to wait for the account lock to expire first before you reset the password, as stated in this article particularly under the "I see a Try another verification method" part: https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did
Lastly, if the error remains after a week of waiting, try to submit an account reinstatement form in order to check your account status and if it can be reinstated: https://www.microsoft.com/concern/AccountReinstatement?SilentAuth=1&wa=wsignin1.0 You may receive the results via email within 48 - 72 hours.

Important: Please make sure not to attempt to sign in or reset the password within that timeframe (24 hours, 48 hours, and a week), as this may reset the lock cooldown.

Thank you for your understanding. Please feel free to let me know if you need anything else.

Best regards,

Darhyl

Michael Moe 20 Reputation points

2026-07-31T16:34:06.1466667+00:00

Thank you so much for your guidance and reply! I will try these steps again in 7 days, just to be sure. And i will follow all these steps you have guided as well, and i will reply when i have tried all and back to you in a wek!