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I am unable to view the bitlocker keys for my device. The screen seems to be timing out and I get this error message after waiting some time:
Hello
This is a temporary server-side issue. It doesn't mean the key is not saved - that we won't know for sure until the page loads. I am seeing quite a few other users from different locales reporting the same issue during the last hour or so. This has happened in the past more than once, and it was always on server side and was temporary. Hopefully it will resolve itself soon.
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It still has not resolved itself and I really need the bitlocker key as soon as possible.
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It's been more than 4 days and this problem is still present. Can you guys please resolve this issue as quickly as possible since I need access on my laptop for work.
Thank you
A potential workaround is, sign into your account https://account.live.com, then click on "change password" on the upper right. Make sure you replace it with a stronger/longer password. Then try to access the bitlocker page again. This seems to work for some users.
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Hi,
I had the same problem on Thursday, and I was finally able to access my BitLocker recovery key.
The workaround that worked for me was this (using an InPrivate window in Edge):
I think that accessing the "Vault" folder triggers the two-step authentication in a different way, which is probably what is supposed to happen when you try to open the BitLocker recovery key page.
I hope this helps.
