speak to tech support

Yes. A live person can be reached through Get Help or Contact Support.

For a Surface laptop, use this path:

1. Open Get Help from Windows Settings:
   • Press Windows key + I to open Settings.
   • Go to System.
   • Tab to Get help and press Enter.
2. In the Get Help window, type a short request such as Contact Support and press Enter.
3. If prompted, select Contact Support.
4. Choose the product or service. If Surface is not listed, select Other Products.
5. Select the support category and choose Confirm.
6. Choose one of these live-support options:
   • Chat with a support agent in your web browser
   • Provide your phone number, and a support agent will call you

Useful “magic words” from the available guidance are:

• Contact Support
• Chat with an agent
• Live Chat

Important notes:

• Contact options depend on hours of operation, product, scenario, and subscription.
• For home users, the Get Help page can provide self-help or connect to chat or a callback.
• Surface devices also have a dedicated help page with Get service and the Surface app for support and device information.

References:

• Use a screen reader to navigate Windows support tools
• Customer service phone numbers
• Surface Laptop help & learning
• How do I get a live person at Microsoft.? - Microsoft Q&A How do you reach a live person at Microsoft.
• Why can't I talk to a microsoft tech for support. I have a technical issue, Cannot get help. Very dissatisfied. - Microsoft Q&A I am on Windows 11 Office 365 . I keep getting pop ups on the bottom right of screen. RAV saying they have detected threats on my computer? It indicates its from MICROSOFT. I am not sure if this is legitimate and if so, what should I do about it? It is not acceptable to not be able to talk to a customer service representatives , None of your phone numbers work. Recording read so fast it is not understandable.