Microsoft account page Devices selection not working

Tim Rogers 250 Reputation points
2026-07-27T13:49:50.9366667+00:00

Hello

On my Microsoft account page under my Devices selection, it does not show my PC or phone.

Devices

This is what I see when I select from the left side of the page.

All the other selections on the left work the way they are supposed to and show the category information when selected.

Is there a way to fix this problem with the devices tab on my PC?

All help and comments would be appreciated.

Windows for home | Windows 11 | Accounts, profiles, and login
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Answer accepted by question author
DaveM121 932.4K Reputation points Independent Advisor
2026-07-27T14:24:54.15+00:00

There is nothing wrong with your Microsoft account, PC or browser, currently there is a widely reported problem the Devices section and Bitlocker Key section on Microsoft account online is inaccessible, this is a server side fault that Microsoft needs to fix, hopefully they may resolve the problem soon, because many people are trying to access their Bitlocker Recovery Key.

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