I use the 2 step verification and I don't have access to my old phone number that MS account uses

DPE Douglas Ewen 0 Reputation points
2026-07-26T16:00:30.93+00:00

I lived it another country and setup my 2 step verification there. That phone number is not valid in the US so I cannot get the verification code for the 2nd step.

Microsoft Security | Microsoft Authenticator
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  1. AI answer

    2026-07-26T16:00:48.5633333+00:00

    If this is a personal Microsoft account, use the sign-in recovery flow:

    1. On the sign-in page, select I don’t have any of these if the code is being sent only to the old phone number.
    2. If the phone/email security info shown does not look familiar, first confirm the account address is correct, including the domain such as .com vs .co.uk and the exact account name spelling.
    3. If the account is correct, use the Account recovery form: Account recovery form.
    4. If possible, complete the recovery form from a device and location previously used to sign in, such as the usual home or office device/network.

    If this is a work or school account:

    1. At sign-in, select Sign in another way if another verification method was previously added.
    2. If no other method is available, select I don't have any of these when offered, and follow the prompts to replace the security info.
    3. If no alternate method was ever set up, contact the organization’s IT help desk or administrator for help signing in.

    Important:

    • Do not repeatedly request codes to the old number or alternate methods, because excessive requests can temporarily block code delivery.
    • If changing security info, do not change all security info at the same time, because the account may be restricted for 30 days.
    • VOIP numbers cannot be used to receive verification codes; use a mobile phone number.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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