Renewed and paid Microsoft 365 family plan, account still shows expired, but payment was accepted.

Question

Renewed and paid Microsoft 365 family plan, account still shows expired, but payment was accepted.

Todd Nettekoven 20

Renewed my plan for ******@gmail.com and payment made. Account status still shows expired.

What I've already tried:

Confirmed I'm signed into the same Microsoft account used to renew
Fully signed out and options / billing history page for the transaction

Despite all of this, the status still reads Expired even though the payment was completed. Could you please verify the payment on my account and correct the subscription status to reflect the renewal?

Account email: ******@gmail.com

Approximate renewal/payment date: Paid $129.99 to Microsoft on July 7, 2026, posted July 8, 2026 on Capital One VISA credit card

Payment confirmation/order number: Order # [Removed to protect privacy]

Thank you for your help resolving this.

Todd Nettekoven

******@gmail.com

Ph. [Removed to protect privacy]

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Answer accepted by question author

John Jefferson Doyon 87,635 Independent Advisor

I can't find any recent similar issues like yours, however, it is also possible that they haven't been widely reported yet.

In the meantime, I recommend reinstalling Windows 11 via Settings and performing an in-place upgrade. Here's how:

Go to Settings > System > Recovery.

In "Fix problem using Windows Update", click "Reinstall now".
This will download Repair Upgrade and reinstall Windows similar to an In-Place Upgrade, preserving your apps, files, and settings.

The process will download and restart your PC several times. This may take some time, so please be patient and do not interrupt the process.

Let me know how it goes after. Thanks!

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5 additional answers

Your answer

Answer 1

John Jefferson Doyon 87,635 Independent Advisor

Thanks, could you double-check if the same account owns the subscription that is currently signed in and not a family member's account?

Make sure you're signed in with the same Microsoft account that the subscription is linked to. Then, open any Office app (like Word or Excel), go to File > Account, and click "Update License" to refresh your subscription status.

Todd Nettekoven 20 Reputation points

2026-07-27T19:24:03.1+00:00

I am the owner, I am signed into my account. I’ve already told it to update my license several times…no help.
John Jefferson Doyon 87,635 Reputation points Independent Advisor

2026-07-27T19:25:37.62+00:00

Thanks, do you remember if there was any Office installed on this PC before?
Todd Nettekoven 20 Reputation points

2026-07-27T21:00:23.2566667+00:00

There was, this was a renewal. I took it all off, rebooted, and added it all back on.
John Jefferson Doyon 87,635 Reputation points Independent Advisor

2026-07-27T21:04:27.8166667+00:00

Thanks, the old license, although its renewal might be conflicting. Could you try to uninstall it again and use the steps from earlier? I know it is extra work, but this is just to clear the old installation.
Todd Nettekoven 20 Reputation points

2026-07-27T21:18:58.3133333+00:00

But I just did that last night???
John Jefferson Doyon 87,635 Reputation points Independent Advisor

2026-07-27T21:39:40.06+00:00

Yes, but just to check, please uninstall all, and restart your PC.
Todd Nettekoven 20 Reputation points

2026-07-28T00:38:06.64+00:00

I spent a lot of time doing that last night, I don't have time to do so again and end up with the same result. I did it all correctly.
John Jefferson Doyon 87,635 Reputation points Independent Advisor

2026-07-28T00:52:17.8433333+00:00

Thanks, in the meantime could you tell me where the renewal is processed? Is it via Microsoft Store or a third-party store?
Todd Nettekoven 20 Reputation points

2026-07-28T01:24:40.0166667+00:00

I renewed it through the Microsoft store. You have all the details in my screen shots.

Answer 2

Todd Nettekoven 20

Copy of account with paid status:

User's image

Copy of details of purchase:

User's image

My account status when I go into settings:

User's image

How my account shows when I go into the Start button and click on my name:

User's image

Now what can I do?

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Answer 3

Todd Nettekoven 20

I'm using a Windows PC. I uninstalled Microsoft 365 and all Microsoft and Office products. Successfully reinstalled all after a restart.

Still have the same problem. When I log into my Microsoft account, it shows correctly that I renew next year. But when I go into Settings for updates or the Start menu, they both show my account is expired and I need to resubscribe. I'm back to where I started.

Now what?????

0 comments

Answer 4

Todd Nettekoven 20

I'm using a Windows PC. I uninstalled Microsoft 365 and all Microsoft and Office products. Successfully reinstalled all after a restart.

Still have the same problem. When I log into my Microsoft account, it shows correctly that I renew next year. But when I go into Settings for updates or the Start menu, they both show my account is expired and I need to resubscribe. I'm back to where I started.

Now what?????

0 comments