Email Hacked and Authenticator Not Working

Question

Email Hacked and Authenticator Not Working

Frogger 20

Hello, my Microsoft email has been hacked and I can't reset the password as the Authenticator App is also hacked or blocked. I am going around in circles with online help...all options need Authenticator app, but it is not pushing notifications. I need to speak to someone, but the only legitimate number has pushed me back around into the doom loop of dead ends.

Do you have an official UK web address with contact numbers?

Very frustrated.

Frogger 20 Reputation points

2026-07-25T16:12:00.4933333+00:00

Thanks very much. I'm lucky my mail domain is hosted on another platform and I am going to move away from Microsoft and to them. Thanks for the confirmation.

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Frogger 20 Reputation points

2026-07-25T16:12:00.4933333+00:00

Thanks very much. I'm lucky my mail domain is hosted on another platform and I am going to move away from Microsoft and to them. Thanks for the confirmation.

Answer 1

Darhyl Amizola 50,040 Independent Advisor

Hey there. Nice to meet you.

I'm sorry you are experiencing this.

The only way to recover a hacked account is through the official Microsoft troubleshooter guide:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If the account recovery web form doesn't work, and if the security info has been replaced and 2FA has been enabled by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

Thank you for your understanding.

Best regards,

Darhyl

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