Urgent Account Recovery Request - Recovery Email Changed Without Authorization

davaa ramadhana 20 Reputation points
2026-07-25T05:36:00.4666667+00:00

I am requesting assistance recovering my Microsoft account because I believe it has been compromised.

My Microsoft account was originally associated with:

Original email: ******@gmail.com

Recently, I discovered that the recovery/security email has been changed without my authorization to:

je*****@firsthidden.com

I did not make this change, and I believe someone gained unauthorized access to my account.

I still have full access to my original Gmail account (******@gmail.com), which has historically been associated with my Microsoft account. I have also previously used this account to access Microsoft Azure services.

I would like to request that Microsoft investigate this unauthorized change and restore ownership of my account.

If possible, I would also like to update the recovery email to my university email:

******@students.amikom.ac.id

I am willing to provide any additional information required to verify my identity and ownership of the account.

Thank you for your time and assistance.

Sincerely,

Muhammad Dava Ramadha

Outlook | Web | Outlook.com | Account management, security, and privacy
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Answer accepted by question author
DaveM121 932.4K Reputation points Independent Advisor
2026-07-25T06:09:00.9866667+00:00

That new @firsthidden.com Email address that has been added to your account does indicate your account has been hacked.

This forum is just a user to user account and no-one here has any account access, I wish I had better news,, when a Microsoft account is hacked, if the hackers change the associated data like the Email, then that account is usually no longer recoverable, try using the process they provide on this link to recover a hacked account, if this process is not successful, sadly, that account cannot be recovered.

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

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