AADSTS1002014: Unable to complete request. The request was invalid since domain_hint and opaque login_hint cannot be used together.

Question

AADSTS1002014: Unable to complete request. The request was invalid since domain_hint and opaque login_hint cannot be used together.

Michael Murtagh 20

We pay $18 a month and can't access Office 365. Is this because I was recently given an account ******@twgs.qld.edu.au? But now wish to log in to account of ******@gmail.com?

Request Id: 1b67d135-ce63-44ba-a711-054201281c00

Correlation Id: f4bd4016-61a9-4efa-96a1-15ab26218a1a

Timestamp: 2026-07-25T00:15:00Z

Message: AADSTS1002014: Unable to complete request. The request was invalid since domain_hint and opaque login_hint cannot be used together.

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Answer 1

EmilyS726 267.8K Independent Advisor

Yes, the recently added @twgs.qld.edu.au school account is probably causing this sign-in conflict. However, it has not replaced or cancelled your paid subscription.

I would need to know though - where exactly are you signing in?

On the app level, like Word, Excel, etc?

Or on the web via web browser?

Please let me know so I can suggest your next step(s) accordingly.

Michael Murtagh 20 Reputation points

2026-07-25T06:52:51.53+00:00

Thank you.

Web via browser. It worked on Safari but I prefer Chrome and mostly use Powerpoint.

Michael
EmilyS726 267.8K Reputation points Independent Advisor

2026-07-25T13:22:31.82+00:00

Try in incognito mode. If it works you need to clear cache. Both accounts being cached could cause confusion.