If one key gradually worked less and less, that commonly points to debris under the key or a hardware failure.
Try these steps in order:
- Clean the affected area.
- Inspect the keyboard for foreign material or lodged debris.
- Use compressed air to blow dust and debris from the surface and between the keys.
- A gentle vacuum with a dusting brush can also help.
- Check whether it is only that keyboard.
- Connect another keyboard to the PC, or test the current keyboard on another PC if possible.
- If the problem follows the keyboard, the keyboard likely needs replacement or service.
- Check Windows updates.
- Go to Start > Settings > Update & Security > Windows Update and check for updates.
- Missing updates can affect special key behavior.
- If this is a Surface keyboard or Type Cover, confirm whether it is a hardware issue.
- Press Caps and Fn a couple of times and check whether the LED lights turn on and off.
- If the LEDs do not turn on, the next step is to submit a service order.
- If the key still repeats, drops input, or does not respond after cleaning, treat it as hardware failure.
- For Surface Pro Keyboard or Type Cover, the recommended next step is to submit a service order.