my Microsoft account might be hacked

KnightWarior 20 Reputation points
2026-07-23T19:42:51.8533333+00:00

So, this is a gmail account I'm talking about. yesterday I got a notice that the account was compromised from Minecraft. today when I tried to sign in it says that the Minecraft launcher does not recognize my account. I changed both the password and email yesterday when I got the notice so I don't know if that's the problem or something else. I used both the old and new email that I set and they both said not found. I redownloaded Minecraft itself and that didn't help. I'm on a Mac I don't know if that helps

Outlook | Web | Outlook.com | Account management, security, and privacy
Answer accepted by question author
Darhyl Amizola 50,040 Reputation points Independent Advisor
2026-07-23T20:18:22.0166667+00:00

Hey there! Nice to meet you!

I'm sorry you are experiencing this.

Based on your description, your Microsoft account was compromised. The hacker was able to remove the account's primary email address/security info and replace it with their own email address, which is why you received the error your account is not recognized when signing in.

Since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

However, I would recommend reaching out to Minecraft Support regarding your Minecraft account if they can provide an alternative option:

https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811

Thank you for your understanding.

Best regards,

Darhyl

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