Verify your email window does not close

Question

Verify your email window does not close

Janet Buchanan 20

I am trying to sign into my Outlook account and the verify your email window for my Hotmail account will not close. I was using my Hotmail account earlier and had to go through the verify your email window. This has happened before and I do not remember how I was able to get it closed.

I do not want to combine the email accounts because the Outlook is for work and the Hotmail account is personal.

Thank you,

[PII: Removed]

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Answer 1

Alice-N 13,375 Microsoft External Staff Moderator

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Hi Janet Buchanan

Please reply with:

Are you signing in to Outlook.com, outlook.office.com, or the Outlook desktop app?
Is the account that will not open a personal Outlook.com/Hotmail account or a work/school Microsoft 365 account?
After entering the verification code, do you see an error message, or does the window simply stay open?
Which browser are you using?

I would love to hear from you soon. Have a nice day!

Alice-N 13,375 Reputation points Microsoft External Staff Moderator

2026-07-25T07:05:21.8966667+00:00

Hi

I hope you are doing well! I just want to check if you have had a chance to check my reply earlier? Please let me know when you have time.

Have a lovely day!
Janet Buchanan 20 Reputation points

2026-07-27T14:00:58.8266667+00:00

Hi Alice. Thank you for the reply. It is a personal email account. I was able to use my home computer to set up different verification emails. This helped, as I was able to log into both my home and work email accounts. I was able to log into my home account and then close it out. I was then able to log into my work email. It isn't a direct work email, but an Outlook account I use for work. Hope this makes sense.

Thank you for all concern.

PII
Alice-N 13,375 Reputation points Microsoft External Staff Moderator

2026-07-29T08:02:41.05+00:00
Glad to hear you were able to get back into both accounts Janet Buchanan.

To avoid the same verification window getting stuck again, I recommend keeping the personal Hotmail account and the Outlook account separate by using either:

Different browser profiles for each account, or

One account in a normal browser window and the other in an InPrivate/Incognito window.

This helps prevent the browser from mixing sign-in sessions between the two accounts.

Please also make sure your recovery email and phone number are up to date for both accounts. Have a nice day !