Windows 11 Bluetooth LE Audio - Hearing Aid (Starkey Omega AI 24) used as audio out used to work but after update does not

Al W 25 Reputation points
2026-07-21T18:35:29.6966667+00:00

For months my Starkey Omega AI hearing aids worked as audio out with Windows 11, then they stopped.

They show under Bluetooth & Devices as connected for Audio, Bluetooth is "ON"They show in System > Sound > Properties as connected and allowed for Audio and is default device.They show in System > Sound > Volume mixer: Output Device and Input Device, with a volume of 70When hover over the "sound" on the task bar, it shows "hearing aids"

When go to Device Manager, it shows both Hearing Aids, when go to Properties for the HA's, it shows "This device is working properly" with a Location of "Bluetooth LE Device".

WHY CAN I NOT HEAR SOUNDS IN MY CONNECTED STARKEY OMEGA AI HEARING AIDS??

Windows for home | Windows 11 | Devices and drivers
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Answer accepted by question author
Anonymous
2026-07-21T23:54:07.5+00:00

Hi Al W,

I understand that your Starkey Omega AI 24 hearing aids were working normally as an audio output device for months, but after a Windows update they are still shown as connected everywhere in Windows while no audio is actually playing through them.

Since the hearing aids were previously working, please try the following:

1, Check whether Windows is using LE Audio

  1. Open Settings > Bluetooth & devices > Devices.
  2. Scroll down and look for "Use LE Audio when available".
  3. If the option exists, try turning it Off, wait a few seconds, then turn it On again.
  4. Test audio playback.

2, Remove and re-pair the hearing aids

Since the issue started after an update, Windows may have retained an outdated Bluetooth profile.

  1. Open Settings > Bluetooth & devices.
  2. Select the Starkey hearing aids and choose "Remove device".
  3. Restart the PC.
  4. Put the hearing aids into pairing mode and pair them again.

3, Verify the actual playback device during audio playback

While audio is playing:

  1. Click the speaker icon in the taskbar.
  2. Select the audio output menu.
  3. Confirm that the Starkey hearing aids are selected instead of another audio device.
  4. Test with a system sound such as Settings > System > Sound > More sound settings > Playback > Test.

4, Check whether the update replaced the Bluetooth driver

  1. Open Device Manager.
  2. Expand Bluetooth.
  3. Right-click the Bluetooth adapter and select Properties.
  4. Let me know:
    • The Bluetooth adapter model (Intel, Realtek, Qualcomm, etc.)
    • The driver version shown on the Driver tab.
    • Approximately which Windows update was installed before the problem started.

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  1. Lebohang Ponya 0 Reputation points
    2026-07-23T03:55:49.7+00:00

    check for the update

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  2. Al W 25 Reputation points
    2026-07-22T14:24:55.7466667+00:00

    THANK YOU VERY MUCH FOR THE HELP...

    It was the following that corrected the problem:

    2, Remove and re-pair the hearing aids

    Since the issue started after an update, Windows may have retained an outdated Bluetooth profile.

    1. Open Settings > Bluetooth & devices.
    2. Select the Starkey hearing aids and choose "Remove device".
    3. Restart the PC.
    4. Put the hearing aids into pairing mode and pair them again.

    I had been "disconnecting" and "connecting" but guess never physically removed and added again.

    I can now listen to everything without disturbing the working wife.. :-)

    Thanks again!

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