Both main account and recovery account have been hacked

Isaac Kerrison 20 Reputation points
2026-07-21T11:23:43.1166667+00:00

My account that I used for years was hacked. Then created a recovery account to use as a throw away account as I’m not sure when they changed the policy of just entering a phone number and being texted a code. But I must have accidentally added that email as a 2nd verification and now I can’t access either

Outlook | Web | Outlook.com | Account management, security, and privacy
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DaveM121 932.6K Reputation points Independent Advisor
2026-07-21T11:55:54.5433333+00:00

This forum is just a user to user account and no-one here has any account access, I wish I had better news,, when a Microsoft account is hacked, if the hackers change the associated data like the Email, then that account is usually no longer recoverable, try using the process they provide on this link to recover a hacked account, if this process is not successful, sadly, that account cannot be recovered.

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

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