payment delayed, now cant acesess the account

Question

Bengo Muyonjo 0

Dear Team,

I had not subscribed to this month but now paid. I cant accesss my mail account. please help

JUNIOR SIPILANYAMBE 115 Reputation points

2026-07-21T10:26:31.9733333+00:00

If your Microsoft 365 subscription payment has already been processed but you still can't access your mailbox, try signing out and back in or allow a little time for the subscription to update. If the issue persists, Microsoft Support can check whether the subscription is active and linked to the correct Microsoft account. Hope it's resolved quickly 👋.

1 answer

JUNIOR SIPILANYAMBE 115 Reputation points

2026-07-21T10:26:31.9733333+00:00

If your Microsoft 365 subscription payment has already been processed but you still can't access your mailbox, try signing out and back in or allow a little time for the subscription to update. If the issue persists, Microsoft Support can check whether the subscription is active and linked to the correct Microsoft account. Hope it's resolved quickly 👋.

Answer 1

Diana Mariz 10,900 Independent Advisor

Hi Bengo,

To further check on this, can you please confirm if have you tried to sign out and sign in from the Office application?

In the meantime, you may also try the following steps:

0 comments