Updating Office 365 Licence

Question

Updating Office 365 Licence

Baha Habashy 80

Greetings

We are a small volunteer-based charity. We obtained a free Office 365 Primum licence through https://www.techsoup.ca/

My Office application keeps notifying me that my subscription expires in a few days. I checked the https://www.techsoup.ca/ site, and I learned that the free option has been cancelled and replaced by a chargeable new plan, Office 365 Enterprise E3.

I need your help to migrate from the Free Microsoft 365 Primum to the licensed Office 365 Enterprise E3 using the charity pricing, which I believe is $16.32

I am nontechnical and hope you can give me a simple step-by-step plan on how to do that.

I hope you can help me.

Moved from: Microsoft 365 and Office | Subscription, account, billing | Other | Other

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Anonymous

Hi Baha Habashy

Thank you for posting your question in the Microsoft Q&A forum.

Based on your description, I understand that you are using a Microsoft 365 nonprofit subscription through TechSoup Canada and would like assistance with transitioning to the Microsoft 365 Enterprise E3 nonprofit plan.

Since your nonprofit subscription was obtained through TechSoup Canada, I recommend contacting TechSoup Canada directly. They can provide guidance on the available nonprofit subscription options, pricing, and the steps required to transition to Microsoft 365 Enterprise E3.

Thank you for your understanding. Please let me know if you have any further questions.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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Answer 1

Baha Habashy 80

Thank you for your answer.

We decided to switch to the Office 365 family plan instead; this way, we can use it with other family members as well. Can you please give me step-by-step instructions on how to make the switch?

Do I need to cancel the not-for-profit account?
When I purchase the family pack, can I use an existing email and phone number?
Is there a simple way to migrate my OneDrive data, or should I just let it replicate to a new OneDrive?

Sorry, I am an 84-year-old man and may be a bit slow on this stuff.

Thanks again.

Anonymous

2026-07-22T05:01:38+00:00
Hi Baha Habashy

1.If you're using Microsoft 365 Premium (personal):

If you plan to switch to Microsoft 365 Family, I recommend cancelling your current Microsoft 365 Premium subscription first to avoid being charged for both subscriptions. If you purchased it through a third-party provider, you may need to contact them for assistance.

Since both Microsoft 365 Premium and Microsoft 365 Family are personal subscriptions, you can generally use the same personal Microsoft account (such as an Outlook.com, Hotmail.com, or Live.com account) when purchasing Microsoft 365 Family.

If you purchase Microsoft 365 Family using the same personal account, your OneDrive files are generally associated with that account, so you typically won't need to transfer your data.

2.If you're using Microsoft 365 Business Premium

If you no longer need your current business subscription, I recommend cancelling it to avoid future charges.

Microsoft 365 Business Premium is associated with a work or school account (for example, ******@company.com), while Microsoft 365 Family requires a personal account. Therefore, you can't use the same account for both. If you don't already have a personal account, you'll need to create one before purchasing Microsoft 365 Family.

Before cancelling your business subscription, I recommend transferring your OneDrive files. You can either:

Sign in to both OneDrive accounts on the same computer and copy your files from the business OneDrive to your personal OneDrive, or

Download your files to your computer first, then upload them to your personal OneDrive.

After the transfer is complete, I recommend signing in to OneDrive on the web using your personal account to verify that all files have been uploaded successfully before cancelling your business subscription.

I hope this helps.